Privacy Policy - Rajput Farms

This Privacy Policy explains how Rajput Farms (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you use our website, contact us, or purchase our products and services (including boundary walls, cement products, turf & grass installation, plants, bonsai, koi fish supplies, garden décor, hotel landscaping, and maintenance services). By using our services, you agree to the practices described here.

1) Information We Collect

• Contact Data: name, phone, email, address, city/country.
• Order & Service Data: product/service selections, site photos you share, project area (sq.ft/m²), delivery address, preferred schedule.
• Payment Data: payment status/IDs from payment providers (we do not store full card details on our servers).
• Communications: emails, calls, WhatsApp chats, and messages for support & service quality.
• Technical Data: IP, device/browser type, pages visited, cookies/analytics data.
• Media You Upload: reference images, drawings, or videos for design/installation.

2) How We Use Your Information

• Process orders, deliveries, installations, refunds/returns where applicable.
• Provide designs, quotes, and after-sales support (including AMC/maintenance).
• Improve products, website experience, and customer support quality.
• Send service updates, invoices, and important notices. Marketing messages are sent only with consent and can be stopped anytime.
• Comply with legal, tax, and accounting obligations and prevent fraud.

3) Cookies & Analytics

We use cookies and similar technologies (e.g., analytics) to remember preferences and understand website usage. You can control cookies via your browser settings. Some features may not function properly without cookies.

4) Sharing & Third Parties

We may share data with:

• Logistics & Installers: for delivery, on-site visits, and installations.
• Payment Processors: to complete secure transactions.
• Service Partners: irrigation, lighting, koi pond specialists, etc., for project execution.
• IT/Analytics Providers: hosting, analytics, email/WhatsApp tools.
• Legal/Regulatory Authorities: when required by applicable law.

We do not sell your personal data. Third parties are required to process data lawfully and protect confidentiality.

5) International Deliveries & Data Transfers

For international projects and exports, your data may be processed in countries outside your own. We take reasonable measures to protect data during such transfers and work with reputable partners who follow appropriate safeguards.

6) Data Retention

We keep your data only as long as necessary for the purposes described above (typically for the project lifecycle and a reasonable period for support, tax, and legal requirements). When no longer needed, we securely delete or anonymize data.

7) Your Rights

Depending on your location, you may have rights to access, correct, update, delete, or restrict the use of your data, and to opt-out of marketing. To exercise rights, contact us using the details below. We will verify your identity before acting on requests.

8) Security

We use reasonable technical and organizational measures to protect your data. No method of transmission or storage is 100% secure; please share sensitive details cautiously and contact us if you suspect unauthorized use of your account or data.

9) Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so we can delete it.

10) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

11) Contact Us

For privacy questions, data requests, or complaints, reach us at:

12) Policy Updates

We may update this Privacy Policy from time to time. The latest version will be available at www.rajputfarms.com/privacy-policy. Continued use of our services after changes means you accept the updated policy.

Legal note: This policy is for general informational purposes. For specific compliance (e.g., India DPDP Act, GDPR, CCPA), consult a qualified legal professional and adapt this policy accordingly to your operations, data flows, and vendor list.