Shipping Policy - Rajput Farms

This Shipping Policy outlines how Rajput Farms handles the delivery of our products (including boundary walls, cement products, turf & grass, plants, bonsai, koi fish supplies, and garden décor) and services (such as landscaping and installations). Delivery times and charges depend on the item type, location, and other factors. By placing an order, you agree to the terms described here.

1) Shipping Charges

All shipping and delivery charges are the responsibility of the customer (client) and will be calculated and added to your order total at checkout. Charges vary based on:

• Product weight, size, and fragility (e.g., plants require special packaging).
• Delivery location (local, national, or international).
• Shipping method selected (standard, express, or specialized for installations).

We provide transparent quotes upfront. For custom or bulk orders (e.g., boundary walls or large landscaping projects), shipping may be quoted separately after site assessment. Taxes, customs duties, or additional fees for international shipments are not included and are your responsibility.

2) Delivery Times

Delivery timelines are estimates and may vary due to stock availability, weather, logistics, or unforeseen delays. Times depend on the item type:

• Normal Items (e.g., cement products, garden décor): 3-7 business days within India.
• Perishable or Live Items (e.g., plants, turf, bonsai, koi fish): 3-5 business days to ensure freshness; expedited shipping may be required.
• Large or Custom Items (e.g., boundary walls, installations): Up to 30 days or more, depending on manufacturing, site preparation, and scheduling.
• International Deliveries: 7-30 days, subject to customs clearance.

We aim for on-time delivery but are not liable for delays beyond our control. For urgent needs, contact us for express options (additional charges apply).

3) Shipping Methods

• Standard Ground Shipping: For most products via trusted couriers like DTDC, Blue Dart, or India Post.
• Express/Next-Day: Available for select items in major cities (extra fee).
• Specialized Transport: For heavy items (e.g., boundary walls) or live goods (e.g., refrigerated for koi fish).
• Installation Services: On-site delivery and setup for landscaping/turf, scheduled via our team.

4) International Shipping

We ship internationally to select countries. You are responsible for all import duties, taxes, and compliance with local regulations (e.g., for plants or animals). Delivery times and charges will be higher; we'll provide a detailed quote before confirming the order.

5) Tracking and Updates

Once shipped, we'll email or WhatsApp you a tracking number and updates. Track your order via the carrier's website. For services like installations, we'll coordinate directly with you.

6) Delivery Requirements and What to Expect

• Ensure someone is available to receive the delivery (especially for live items).
• Inspect packages upon arrival and report issues immediately.
• For installations, provide site access and any necessary permissions.

7) Issues with Delivery

If your order is damaged, delayed, or missing, contact us within 48 hours with photos/details. We'll arrange replacements, refunds, or rescheduling where possible, subject to our Returns Policy. We cannot be held liable for carrier errors, but we'll assist in filing claims.

8) Force Majeure

Delays due to natural disasters, strikes, or other events beyond our control may occur. We'll notify you and work to resolve them promptly.

9) Contact Us

For shipping queries, tracking, or issues, reach us at:

10) Policy Updates

We may update this Shipping Policy from time to time. The latest version will be available at www.rajputfarms.com/shipping-policy. Continued use of our services after changes means you accept the updated policy.

Legal note: This policy is for general informational purposes. For specific compliance, consult a qualified professional.